After the install
Monitoring & proactive after-sales
The day the installation is commissioned, it starts to talk. With real-time production monitoring, every Taqinor roof reports its production continuously — yours readable on your phone, ours monitored across the whole fleet. An anomaly triggers an alert; our after-sales team starts from there, before the complaint — a dedicated module in our ERP tracks every intervention through to its close.
What happens next
After your installation
Installation isn't the end of the relationship, it's the start. Here is, in order, what awaits you once the site is finished.
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Commissioning
The installation is connected, tested, and the monitoring dongle registered for real-time production monitoring. The complete technical file (diagrams, protections, procedure) is handed over that same day.
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Production tracking
From the next day on, your personal access shows real production, day after day. It is the same data that feeds our written warranties — nothing more, nothing less.
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Open an after-sales ticket
An alert on your side or from our real-time monitoring? A WhatsApp report opens a ticket in our after-sales module, tracked through to its close — the same door as "Already a customer?" on the contact page.
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Warranties
Written warranties (hardware, workmanship) run in parallel, with measured production as the shared reference should any dispute arise.
Client area
Your personal production-tracking access
Every client receives, at commissioning, their own real-time monitoring access with client app access — not a separate Taqinor portal. That's where you track your production, day after day.
Included with every installation
What the monitoring includes
Real-time production monitoring included
Every installation is covered by real-time production monitoring: real-time production, daily and monthly history, automatic alerts on faults. You receive your personal access on the mobile app, and you see exactly what the installer sees.
Proactive after-sales
We keep an eye on the whole installed fleet. When our real-time monitoring raises an alert, it is more than a red light: it names the inverter concerned, the fault code reported and the time production dropped off. Often we have already pinned down the cause before the client has seen anything at all.
Complete technical file
The installation leaves with its file: single-line diagrams, cable sizing, the list of protections, the commissioning procedure and access to real-time production monitoring. Enough for another electrician to take over if needed.
On the hardware side, the data goes through a WiFi or Ethernet dongle plugged into the inverter; it is what sends every measurement to our real-time monitoring. The detail is on the equipment sheet. See the production monitoring →
On your phone
What you see, not what we promise
Three questions come up before anyone asks about protocol or measurement frequency: can I see my production on my phone, will I be warned if something goes wrong, and where do my savings stand. Here are the three answers.
Production monitoring
3.2 kW
Live production
Your production, readable in real time — the same data that backs our written warranties.
Production monitoring
Alert
Inverter · fault code
An anomaly triggers a WhatsApp alert on our side before you have even noticed it.
Production monitoring
History
Savings to date
The daily and monthly production total, to track what the installation has actually delivered.
These views illustrate how the production-monitoring app works — not an official screenshot. What yours shows depends on your actual installation.
Proactive after-sales, in tiers
Our maintenance contracts
The Essentiel base is already included with every installation; Confort and Premium add scheduled maintenance and priority intervention. The price of each tier depends on your installation — message us on WhatsApp for a personalized quote.
Essentiel
Real-time production monitoring included and fleet-wide supervision: this is the base already delivered with every installation.
- Personal access to production monitoring
- Automatic fault alert
- Complete technical file
Confort
The Essentiel base, plus a scheduled maintenance visit to keep the installation at its best output.
- Everything in Essentiel
- Scheduled maintenance visit
- Panel cleaning
Premium
The most complete level: reinforced maintenance and priority intervention on alert.
- Everything in Confort
- Reinforced maintenance visits
- Priority intervention on alert
Figures, read off
What the meter says, not the brochure
The kWh a Taqinor installation shows don't come from a leaflet: our real-time production monitoring reads them day after day, and that reading is what counts. Our written warranties rest on the same data — the one the meter records, not the one we'd like to announce.
And the dashboard is yours too: your personal access on the mobile app shows you, in real time, what your roof produces — with no intermediary.
To go further
The monitoring, in detail
Monitoring and proactive after-sales only hold because they rest on named hardware and warranties written in black and white. Here they are in detail.
Free study
A roof that watches itself is prepared from the study onward.
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